FAQ

1. Do you ship internationally?

Currently, we only ship within the United States.

2. How long does shipping take?

Production time: 1-3 business days

Standard Shipping: 2-7 business days

Total estimated delivery: 3-10 business days

3. Can I track my order?

Yes! Once you order is shipped, you will receive a tracking number via email to monitor your package.

4. What is your return and refund policy? 

We do not accept returns or exchanges for products unless they arrive damaged. If your product arrives broken or defective, please contact us within 7 days of delivery with a photo of the item. We will provide a replacement or refund after verifying the issue.

5. Are taxes included in the product price?

Yes! all prices include applicable US sales tax.

6. What payment methods do you accept?

We accept payments securely via Wise transfer . Payment is processed at checkout.

7. Can I change or cancel my order?

You can change or cancel your order within 1hour of placing it. After that, production begins and we are unable to make changes. Thank you for understanding!

8. How can I contact you?

Use the "Get in Touch" form on our website or send an email to [ help.luisangelacreations.com] . We aim to respond within 24 hours.

9. Are your products customizable?

Yes! Some products can be personalized. Check the product description for options.

10. Do you offer gift cards?

We don't offer gift cards yet, but we appreciate your support and hope to offer them soon!

11. How should I care for my products?

Follow the care instructions provided in the product description to ensure your items stay in perfect condition.